Cancellation & Refund Policy
We want you to be happy with your purchase. The details below explain when you can cancel, return, or get a refund.
1) Order Cancellations
- You can cancel within 24 hours of purchase if the order has not been dispatched.
- Once dispatched, cancellations are not possible.
- To cancel, email care@planefold.com with your order number.
2) Returns & Refund Eligibility
- Refunds/returns apply only for defective, damaged, or missing items.
- If the parcel is damaged or items are missing, write to us within 48 hours of delivery with clear photos of the outer box, inner packaging, and product.
- For defects discovered after opening, contact us within 7 days of delivery with your order number and photos/video.
3) Resolution Process
- After review, we may offer a replacement or a refund to the original payment method.
- Approved refunds are typically processed within 5–7 business days. Bank timelines may vary.
- For lost-in-transit cases, we will raise a claim with the courier and resolve per their process.
4) Returns Logistics
- When a return is approved, we will arrange pickup or share instructions for return shipping.
- Returned items must be in original condition with all components, manuals, and packaging.
5) Non-Returnable / Non-Refundable
- Customized or personalized items.
- Items damaged due to misuse, negligence, or normal wear.
- Requests made outside the specified windows.
6) Address Issues & Undeliverable Parcels
- If delivery fails due to incorrect address or repeated unavailability, re-shipping charges may apply.
- Unclaimed/returned parcels can be re-shipped after payment of re-shipping charges.
Contact
Email: care@planefold.com
Address: 4th Floor, Landmark Cyber Park, Sector 67, Gurgaon, Haryana, India 122102